Last Updated: January 18, 2026
Effective Date: January 18, 2026
Your Privacy Matters to Us
At JP Home Stay (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jphomestayne.com, make a reservation, or stay at our property located at 36 Waterfield Drive, Nuwara Eliya, Sri Lanka.
Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
INFORMATION WE COLLECT
What Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
Personal Information You Provide
When you make a reservation or contact us, we may collect the following personal information: Contact Information including full name, email address, phone number, WhatsApp number, and mailing address. Booking Information such as check-in and check-out dates, number of guests, room preferences, and special requests. Payment Information including payment method details processed securely through our payment partners. Identification such as passport or ID information as required by Sri Lankan hospitality regulations. Dietary Requirements including food preferences, allergies, and special dietary needs. Communication Records such as emails, messages, phone calls, and any correspondence with us. Feedback including reviews, testimonials, and photos shared with us.
Information Collected Automatically
When you visit our website, we may automatically collect Device Information including IP address, browser type, and operating system. Usage Data such as pages visited, time spent on pages, and links clicked. Cookies as detailed in our Cookie Policy below. Location Data based on your IP address.
Information from Third Parties
We may receive information about you from booking platforms such as Booking.com and Airbnb, payment processors, social media platforms if you interact with us on social media, and travel agents or tour operators.
HOW WE USE YOUR INFORMATION
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: We process and confirm your reservations, provide accommodation and hospitality services, arrange transportation, tours, and additional services, prepare meals according to your dietary preferences, and communicate important information about your stay.
Customer Service: We respond to your inquiries and requests, provide customer support, send booking confirmations and updates, and handle complaints and resolve issues.
Improvement and Personalization: We improve our services and facilities, understand guest preferences, personalize your experience, and analyze trends and usage patterns.
Marketing and Communication: With your consent, we send promotional offers and special deals, share updates about JP Home Stay, request reviews and feedback, and send newsletters. You can opt-out anytime.
Legal and Safety: We comply with Sri Lankan laws and regulations, maintain records as required by hospitality laws, ensure safety and security of guests and property, prevent fraud and abuse, and protect our legal rights.
HOW WE SHARE YOUR INFORMATION
Sharing Your Information
We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third parties who assist us in payment processing, email services, website hosting, transportation services such as airport transfers and tours, and booking platforms.
Legal Requirements: We may disclose your information when required by law, to comply with legal obligations, to respond to government requests, to protect our rights and property, and to ensure safety and security.
Business Transfers: In the event of a merger, sale, or transfer of our business, your information may be transferred to the new owners.
With Your Consent: We may share your information with third parties when you give us explicit permission, such as featuring your photos in our gallery, sharing testimonials publicly, or coordinating with tour operators or travel agents.
DATA RETENTION
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal, accounting, or reporting requirements, and resolve disputes and enforce our agreements.
Retention Periods: Booking Records are kept for 7 years to comply with Sri Lankan tax and business requirements. Payment Information is processed securely and not stored by us. Communication Records are kept for 3 years. Marketing Lists are maintained until you unsubscribe. Guest Photos and Reviews are kept until you request removal.
After the retention period, we will securely delete or anonymize your information.
YOUR RIGHTS AND CHOICES
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Correction: You can request access to your personal information, correct inaccurate or incomplete information, and update your details at any time.
Deletion: You can request deletion of your personal information, subject to legal retention requirements.
Opt-Out: You can unsubscribe from marketing emails, opt-out of promotional communications, and refuse cookies, though this may affect website functionality.
Data Portability: You can request a copy of your data in a portable format.
Objection: You can object to processing of your personal information and withdraw consent at any time.
How to Exercise Your Rights:
Email: privacy@jphomestayne.com Phone: +94 77 970 4298 Write to: JP Home Stay, 36 Waterfield Drive, Nuwara Eliya, Sri Lanka
We will respond to your request within 30 days.
DATA SECURITY
How We Protect Your Information
We take data security seriously and implement appropriate measures to protect your personal information.
Security Measures: We use secure data storage systems, encrypted transmission of sensitive information, limited access to personal data on a need-to-know basis for staff only, regular security reviews and updates, secure payment processing through trusted partners, and physical security at our property.
However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
COOKIES POLICY
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
What Are Cookies? Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
Essential Cookies are required for website functionality and cannot be disabled. They handle session management and security features.
Analytics Cookies help us understand how visitors use our website through Google Analytics and tracking usage patterns and traffic data.
Functionality Cookies remember your preferences such as language settings and previous bookings.
Marketing Cookies, used with your consent, track visitors across websites for advertising purposes through social media pixels and remarketing tags.
Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
THIRD-PARTY LINKS
External Links
Our website may contain links to third-party websites including booking platforms, social media, tourism resources, and payment gateways.
Important: We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
CHILDREN’S PRIVACY
Children’s Information
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
If we learn that we have collected information from a child under 18 without parental consent, we will delete that information promptly.
Parents or guardians making bookings for children are responsible for providing accurate information.
INTERNATIONAL GUESTS
International Data Transfers
JP Home Stay is located in Sri Lanka. If you are visiting from outside Sri Lanka, please note that your information will be transferred to and processed in Sri Lanka. Sri Lankan data protection laws may differ from your country. By using our services, you consent to this transfer.
We ensure appropriate safeguards are in place to protect your information.
CHANGES TO THIS POLICY
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, new legal requirements, improvements to our services, and guest feedback.
When We Update: We will post the updated policy on our website, update the “Last Updated” date, notify you by email for significant changes, and your continued use of our services constitutes acceptance of changes.
We encourage you to review this policy periodically.
CONTACT US
Questions About Privacy?
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
JP Home Stay – Privacy Inquiries
Email: privacy@jphomestayne.com General: info@jphomestayne.com Phone/WhatsApp: +94 77 970 4298
Mailing Address: JP Home Stay 36 Waterfield Drive Nuwara Eliya 22200 Sri Lanka
Data Protection Contact: JP (Jai Prakash Muthu Jeyaprakash) Owner & Data Controller
We aim to respond to all privacy inquiries within 30 days.
LEGAL BASIS FOR PROCESSING
Why We Process Your Data
For our European guests, we process your personal information based on:
Contract Performance: Processing necessary to fulfill our booking agreement with you.
Consent: When you give us permission such as for marketing communications or photo sharing.
Legitimate Interests: For our business operations, improving services, and guest safety.
Legal Obligation: Compliance with Sri Lankan hospitality and tax laws.
YOUR CALIFORNIA PRIVACY RIGHTS
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): Right to know what personal information we collect, right to delete personal information, right to opt-out of sale (we do not sell your information), and right to non-discrimination.
Contact us using the details above to exercise these rights.
CONSENT
Your Consent
By using our website, making a booking, or staying at JP Home Stay, you consent to collection and use of your information as described, processing of your personal data, transfer of information to service providers, and use of cookies on our website.
You may withdraw consent at any time by contacting us.
ACKNOWLEDGMENT
This privacy policy was created to ensure transparency and build trust with our valued guests. At JP Home Stay, we are committed to protecting your privacy while providing exceptional hospitality.
If you have any concerns about how we handle your information, please don’t hesitate to reach out. We’re here to help.
Related Policies: Terms and Conditions Cancellation Policy Cookie Policy Guest Agreement
This privacy policy is governed by the laws of Sri Lanka. Any disputes will be resolved under Sri Lankan jurisdiction.
JP Home Stay is a small, family-run business. We handle your information with the same care and respect we give to every guest who stays with us.